Payment Options
Payment Methods
Automatic Payment Plan
Signing up for automatic payments from your checking, savings, or credit card is fast and easy. Register, if you have not already done so, and Login to Donegal Express using the Login tab, above. Select the policy or account you wish to change and navigate to Billing Info. Your available options will be displayed. You may also request these changes in writing using one of the forms below.
Electronic Funds Transfer (EFT)
Authorize payment of insurance premiums by automatic withdrawal from a checking or savings account.
Recurring Credit Card (RCC)
Authorize payment of insurance premiums via recurring payment on a credit or debit card.
Contact Your Agent
Your local agent can also assist you with set up of automatic payments.
One Time Payment
Make a one time payment using electronic check or credit card using the Make a Payment link above or from the Billing Info tab while logged into Donegal Express. You may also contact our Call Center at 1-800-877-0600 (press 8). Hours of operation are Monday through Friday 8:00 AM to 6:00 PM (ET).
Pay by Telephone
Make a credit card payment using our automated system at 1-800-877-0600 (press 4).
Paper Invoice
If you receive paper invoices, you may also mail payment with your invoice stub.
Payment Terms and Conditions
Changes you make to your regular billing method, such as from paper billing to Electronic Funds Transfer, will be applied only to future installments. Other than online changes made through our web site by you or your agent, only written change requests are accepted.
Once you are on an automatic payment plan, please make any changes to your automatic billing method at least six (6) business days prior to a scheduled payment for Electronic Funds Transfer from your checking or savings bank account and four (4) business days prior to a scheduled payment by Recurring Credit Card. Automatic payments can be deactivated up to four (4) business days prior to the scheduled payment date. Your current payment dates are shown on the most recent payment schedule mailed to you. Automatic payments which have begun processing will not be impacted by changes you make.
Your full minimum amount due, as shown on your invoice or payment schedule and available to you under Billing Info on Donegal Express, is required by the due date. A late fee is assessed on payments received after the due date.
A fee will be charged for any item returned unpaid.
Additional Assistance
Your local agent can assist you with questions you have about your policy.
For billing questions, you may also contact our Call Center at 1-800-877-0600 (press 8). Hours of operation are Monday through Friday 8:00 AM to 6:00 PM (ET).