Customer Service
At the Donegal Insurance Group, we strive to provide prompt and professional claims handling to our policyholders. If you experience a loss, we will do everything possible to minimize the disruption an unexpected event can cause to your schedule and lifestyle. In the sections that follow, we will describe our claims reporting service and list our recommendations for actions to be taken after a loss occurs.
24-Hour Claim Reporting Service
We provide a 24-hour claim reporting service to our policyholders and agents. This service is accessible evenings, weekends and holidays.
To use our 24-Hour Claim Reporting Service, call our toll-free number 1-800-877-9006.
In the event that a loss involves an emergency situation requiring our immediate attention, our "on-call" Claim Representative will contact you to provide assistance and direction - within one hour of your call in most cases. In a non-emergency situation, we will obtain the necessary information to allow us to begin our claims handling process on the next regular business day.
Online Claim Reporting Service
For Policyholders Reporting a New Loss:
Report a Claim On-line — Click on this link and provide us with contact information. A Donegal Insurance Group claim representative will contact you on the next business day to obtain the necessary information to allow us to begin our claims handling process.
If your loss involves an emergency situation, please immediately call our 24-Hour Claim Reporting Service at 1-800-877-9006
For Agents Reporting a New Loss:
First Notice of Loss — Click on this link to upload a loss notice form from your agency management system.
If the loss involves an emergency situation, please immediately call our 24-Hour Claim Reporting Service at 1-800-877-9006
Glass Claim - How To Report Damaged Auto Glass
If you purchased Other Than Collision (Comprehensive) coverage for your auto, you may use our EZGLASS Auto Glass Repair/Replacement Program to repair or replace glass damage on your auto (e.g. windshield, side or back windows). Policyholders and agents may utilize this service by calling 1-866-439-4527 or by clicking on the following web link www.allianceclaimssolutions.com. We will verify your coverage and help you schedule an appointment at a quality glass shop within our EZGLASS network or a repair shop of your choice that can fix the glass damage at your convenience. You only need to pay your deductible to the repair shop; they will bill us directly for the balance. For more information or to answer any questions you may have call 1-866-4EZGLAS and we'll be glad to help you.
Claim Information/Contact Your Claim Representative
To inquire about a previously reported claim or to contact your Claim Representative, click on this link Claim Information/Contact Your Claim Representative. You will need a User ID and Password to enter this secure area.
What to Do in the Event of a Loss
- Auto Accident
- Homeowners or Commercial Property Loss
- Workers' Compensation Claim
- General Liability Claim
Insurance Fraud - Help Us Stop It!
- What is insurance fraud?
- Who are the victims of insurance fraud?
- What is the Donegal Insurance Group doing to combat fraud?
- How can I help stop insurance fraud?